Terms & Conditions

Using our website and playing the game implies the acceptance of the following:

1. GENERAL

a. Nothing in these Terms & Conditions is intended to affect your rights;

b. The game play is designed for 1-2 players in the 30 minutes room and 2-4 players in the 60 minutes rooms. Your team will have exclusive access to the room booked and you will not be joined by any other player and/or team, except the Challenge Master;

c. The Trade Marks and Logos displayed on the website, its contents and any other information are the property of Challenge Chambers (K & S Recreations Est.). Any use or misuse can lead to infringement of the relevant owner’s rights;

d. These Terms & Conditions and any contract concluded incorporating these terms and conditions shall be governed by UAE law and all disputes shall be submitted to the exclusive jurisdiction of the UAE courts;

e. All the terms of any contract are included or assigned to within these Terms & Conditions;

f. Challenge Chambers’ website may contain hyperlinks to third party websites. The operation of those websites is out of Challenge Chambers’ control and you use them at your own risk;

g. Challenge Chambers collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected;

h. Due to the nature of the game, no cell phone (and/or any sort of recordable device) will be allowed into the game rooms;

i. Challenge Chambers expects the players NOT to disclose any details of the game and/or game play directly or indirectly to the general public;

j. Challenge Chambers may contact you from time to time with offers and/or promotions via email or phone;

k. As per UAE law Challenge Chambers premises are monitored by CCTV. Management may intervene at any given time, if they feel a player is a threat to themselves or others in the room. A copy of the recordings may be handed over to the players/authorities;

l. Players are liable for any property damage during game play and Challenge Chambers is entitled to charge the player  for any such damage – either intentional or by misuse of any item;

m. While on our premises, players are to abide by our rules and regulations, adopt proper standards of behavior and cooperate with our employees at all time;

n. Challenge Chambers does NOT tolerate bullying or harassment of any kind towards its employees and/or other players;

o. Once inside the game room, the player is responsible for their safety and the safety of fellow players and the Challenge Master;

p. In case of technical difficulty, the player is eligible for a reschedule or a full refund;

q. If the player has any kind of disability and/or light-sensitivity, it is his/her responsibility to inform the management at time of booking;

r. Unaccompanied age limit is 15 years and above. Accompanied age limit is 10-15 years;

s. Once the game starts, customer cannot ask for a refund/reschedule; and

t. Since Challenge Chambers is a LIVE game, players have to come in at least 20 minutes before their booked time slot.

 

2. WEBSITE TERMS OF USE AND SECURITY

a. The website www.challengechambers.com and www.challengechambers.ae is owned and operated by Challenge Chambers (K & S Recreations Est.). The company holds the right to amend and/or vary these Terms & Conditions including any of the contents of the website from time to time at its sole discretion and without any prior notice;

b. The terms apply to the use of the Challenge Chambers website and should read them carefully before any use;

c. Challenge Chambers does its best to supply you with the most up-to-date and accurate information on its website;

d. The Challenge Chambers website is for personal and non-commercial use ONLY for the user. No one is allowed to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from and/or sell any information obtained from this website; and

e. You are not permitted to link to and/or use all or any part of the Challenge Chambers’ website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene, abusive and/or objectionable. 

 

3. BOOKINGS – ONLINE AND VIA PHONE

a. English/Arabic are the only available languages for the conclusion of a contract online;

b. Only players 18 years and above are permitted to book;

c. It is the your responsibility to check accuracy of your booking;

d. Any purchase of Game is only valid when processed by Challenge Chambers;

e. If you wish to transfer your Game(s) to another party, you need to directly contact Challenge Chambers (via email or phone). This request may be refused by Challenge Chambers;

f. Game(s) may not be transferred and/or resold for commercial purposes or at a premium. If any Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game;

g. You are entirely responsible for entering your details correctly and accurately on the Online Booking Form. By submitting an Online Booking Form you warrant to Challenge Chambers that all details given by you are accurate and true;

h. You will receive the confirmation of your booking via email. Challenge Chambers will send a follow up text message (SMS) to remind you of your booking (this feature will be coming soon);

i. Online bookings can be made only 90 days in advance. For further advance bookings, please contact Challenge Chambers via email or phone;

j. Bookings are never a no-show at Challenge Chambers. A player or team will be allowed to play the game, however the clock will be adjusted according to the delay at your end;

k. All bookings are final as this is a LIVE game. No change, cancellations and/or reschedules are allowed. In the unlikely event, we can offer a reschedule, a rescheduling fee will be charged. You will be notified of this at the time we agree to provide the reschedule; and

l. If the player has any kind of disability and/or light-sensitivity, it is his/her responsibility to inform the management at time of booking.

 

4. PRICE AND PAYMENT

a. The price of a game is stated on the Booking section of Challenge Chambers’ website;

b. The price is set according to the number of people in a room (max. 4 persons) and the day of the week and whether it’s a public holiday;

c. Bookings can be made via the Challenge Chambers website, email, phone or in person;

d. Full payment is required upon arriving at the Challenge Chambers and before starting the game;

e. Challenge Chambers is a LIVE game so once the game begins refunds, cancellations and/or reschedules will be NOT be accepted for any kind of booking;

f. In the case that less people are attending than the number of people in the actual booking, the price adjustment will be done at the sole discretion of Challenge Chambers management; and

g. In the case that more people are attending than the number of people in the actual booking (max. 4 people per 60 minute room and max. 2 people per 30 minute room), the price difference will be settled upon arrival.

 

5. CONTACT

If you need to contact Challenge Chambers, then you can do so using any of the following methods:

a. Email: info@challengechambers.com

b. Tel.: +971 55 8813089

c. Add.: Sunset Mall, Jumeira Road,  Dubai, UAE

 

6. SAFETY AND ENJOYMENT

a. Before starting their game, player(s) will be given a set of rules/instructions by the room’s Challenge Master. After learning and understanding these rules/instructions, each player will participate in the game at their own risk. Challenge Chambers is NOT liable for any (personal and/or equipment) damages caused by game room equipment/item misuse or not following the rules/instructions described before the game started;

b. Bookings are never a no-show at Challenge Chambers. A player or team will be allowed to play the game, however the clock will be adjusted according to the delay at your end;

c. Players under the influence of alcohol and/or unprescribed drugs or medications or behaving in an inappropriate manner will NOT be allowed to play and the payments will not be refunded. In such a case, relevant authorities will be notified;

d. Drinks and Foods are NOT permitted on the premises;

e. In order to be admitted, you must confirm the full name of the person who made the booking, phone number and email address. You may be asked to provide a printout of the booking or to see the SMS sent to confirm the booking. Challenge Chambers reserves the right to admission;

f. Children under the age of 10 are not permitted to enter the game room. Any children under the age of 15 must be accompanied by at least one adult at all times; and

g. Challenge Chambers recommends that players wear comfortable clothing and easy to remove footwear for the game. We will provide lockers for storing away valuables and cell phones.